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Insurance & Financial Policies

At Auburn Dental, Dr. Harper believes that nothing should stand in the way of receiving high-quality dental care. That’s why we offer a variety of flexible payment and insurance options designed to fit your needs.

Insurance Plans We Accept

We are in network with many major insurance providers, including:

  • Delta Dental Premier
  • Blue Cross Blue Shield
  • Guardian
  • Cigna
  • United Concordia
  • Aetna

We are also proud to serve veterans as an authorized member of the VA Community Care Network.

At the time of service, we will estimate your insurance benefits and collect the portion not covered. We accept:

We’ll file your insurance claims for you and accept assignment of benefits, meaning your provider pays us directly.

Additional Payment Options

We understand that not all treatments are fully covered by insurance. We’re here to help you make care affordable:

  • CareCredit – No-interest and low-interest financing options
  • In-House Dental Plan – For patients without insurance (ask us for details)
  • Pay-in-Full Discounts – Available for certain treatments

Our team will review your options and help you choose the best financial plan for your situation.

Appointment Confirmation, Cancellation, & No-Show Policy

I understand that Dr. Austin Harper and his staff reserve appointment times specifically for me. I agree to confirm my appointment by phone or text at least 48 hours prior to my scheduled time. If I do not confirm my appointment within this timeframe, I understand that my appointment may be released to another patient on the waitlist.

If I confirm my appointment and fail to appear, or cancel the same day without appropriate circumstances (such as illness or emergency), this will be considered a missed appointment. In such cases, I understand that I will be required to pay a $75 rescheduling fee before booking another appointment. Once the fee is paid, I must schedule a new appointment for the same day or the following day. If no appointments are available within that timeframe, I understand that I will need to call back to schedule.

If a second missed appointment occurs under these same conditions, I understand that I may be dismissed from the practice.

Our Full Financial Policy

Your insurance policy is a contract between you, your employer, and the insurance company — not Auburn Dental.

We will estimate your benefits to the best of our ability, but coverage is not guaranteed. Insurance estimates are based on the information provided by your insurance company and are not guarantees of payment. Any remaining balance after insurance processes your claim is the responsibility of the patient.

Payment for Restorative Treatment

For certain procedures, payment is collected in stages:

  • Crowns and Major Restorative Treatment
    • One-third of the treatment fee is due when the appointment is scheduled
    • One-third is due at the build-up appointment
    • The remaining balance is due at the seat (delivery) appointment
  • Fillings and Minor Restorative Treatment
    • 50% of the treatment fee is due when the appointment is scheduled
    • The remaining balance is due at the time of the appointment

Patients receiving restorative or major treatment will be asked to review and sign a treatment plan agreement prior to scheduling.

Unpaid balances over 90 days are subject to a 1.5% monthly finance charge (18% annually).

If you haven’t received confirmation of payment within 60 days of service, please contact your insurance company or our office.

We reserve the right to discontinue treatment for accounts that remain unpaid or fail to meet payment terms.